IP Grow Service Delivery Procedure

1. Intake and Registration Phase

• Receive client request (author / institution / partner entity)
• Complete project information form
• Identify service type or package (Pub / Elite / Enterprise / etc.)

2. Evaluation and Analysis Phase

• Review the content or project idea
• Determine actual needs (editing, design, publishing, training, etc.)
• Prepare an initial recommended plan

3. Agreement and Contracting Phase

• Define the final package and detailed services
• Approve pricing and timeline
• Sign agreement or formally approve the request

4. Execution Phase

• Begin editorial or production work according to the service scope
• Carry out publishing stages (editing – design – layout – review)
• Provide periodic updates and collect client feedback

5. Review and Approval Phase

• Submit near-final version to the client
• Implement final revisions
• Obtain approval for final release

6. Publishing and Launch Phase

• Publish content (digital / print / platforms)
• Execute launch or marketing plan (if applicable)
• Archive the publication within the system

7. Follow-up and Evaluation Phase

• Measure client satisfaction
• Evaluate service quality
• Propose improvements or future projects